ICU visitor guidelines

When your loved one, friend or relative is admitted to the intensive care unit (ICU) or progressive care unit (PCU) at StoneSprings Hospital for close monitoring and treatment, rest assured their health is our highest priority. . We welcome your questions and concerns and ask that you follow guidelines and visitor hours established for our patients' well–being.

Exceptional care for critically ill patients

Our specially trained staff will provide complete patient care for patients who need close observation and treatment. We also rely on your help and support to enable us to deliver the best possible care.

ICU Visiting hours

We observe open visitation but request no visitors during change of shift (6:30am to 8:00am and 6:30pm to 8:00pm). This allows for the staff to safely hand off the care of your loved one.

Patients in the ICU benefit from having quiet time to rest

An important part of intensive care treatment is allowing time for patients to rest without interruption in a quiet environment, which promotes healing. Our visitor guidelines are designed to provide critically ill patients with the best possible setting for recovery and renewal. Special accommodations may be possible upon request.

Guidelines for visiting the ICU

  • Announce your arrival to the units by using the phone/intercom on the wall.
  • Limit ICU visitors to two at the patient’s bedside. We observe Open Visitation but request no visitors during change of shift (6:30am to 8:00am and 6:30pm to 8:00pm). This allows for the staff to safely hand-off the care of your loved one.
  • Exchange visitors and information in the waiting areas, not at the bedside or in doorways.
  • Use the waiting area when not visiting in the patient's room to help limit traffic in hallways, doorways and the unit itself. This helps us comply with all fire and safety regulations and patient confidentiality rules.
  • Use hand sanitizers on the wall near the door of each room when entering and leaving; infection control guidelines are set to help patient recovery – GEL IN and GEL OUT.
  • Do not bring live flowers or plants into the ICU (flowers are permitted in the PCU)
  • Do not eat or drink in the ICU (food and drink are allowed in the PCU).
  • Limit cell phone use and keep conversations in a quiet tone; set phone ringers on low volume or vibrate.
  • Consider the risk to ICU patients and the need for your visit if you have a fever or symptoms of an infectious illness (cold, flu). If you might be ill, reschedule your visit.
  • Provide direct supervision for children; for safety reasons, please keep toddlers and infants at home.
  • Rest and take care of yourself so you're in the best possible health to help your loved one's recovery.

Designate a primary contact person

Please designate one person as the primary contact person to receive updates on your loved one's condition from the critical care nursing staff. All phone inquiries about the patient's condition will be referred to the patient's designated contact person.

This primary contact person will receive a privacy code to provide with the patients name when calling for updates. Using the patient's name and privacy code, we'll transfer your call to the nurse caring for your loved one. Our nurses will contact this spokesperson if there's any change in your loved one's condition.

Hotels located nearby

As a general rule, visitors cannot stay overnight in patient rooms. Accommodations with varying price ranges are near our hospital if family members wish to stay close.