Did you know?

You can obtain your medical records by accessing our secure online health portal.

MyHealthOne Patient Portal

Request for Medical Records

StoneSprings Hospital Center utilizes CIOX Health for release of information. You may request the release of your medical records by printing and completing the following form:

Upon completion, choose one of the following options:

Mail the completed form to:

CIOX Health
Release of Information
Richmond Shared Service Center
7300 Beaufont Springs Drive
Richmond, VA 23225


Fax the completed form to CIOX Health:

(855) 330-4290 - personal requests

(855) 226-6070 – continuation of care


Email the completed form to:


Please allow five to seven business days for processing.

When records are to be released to another medical office for continuation of care, please specify the medical office name, address, phone and fax in the "Recipient" section of the authorization form.

For personal requests, your records will be sent to the designated address, fax or email provided on the authorization form.

For additional information or to check on the status of your request, please contact CIOX Health Customer Service at (877) 302-7338 or email RICHSC.PHI@cioxhealth.com

If you would like to request a copy of radiology images on a CD, please contact the Radiology Department at StoneSprings Hospital Center by calling (571) 349-4741.